How to delete your InnerVibe 369 account

This page is for InnerVibe 369 (心頻369) on Google Play, published by Chen Peng-Cheng.

Last updated: October 25, 2026

You can delete your account yourself in the app, or ask our support team to delete it by email. You do not need to reinstall the app to ask. Deleting your account withdraws your consent to the privacy policy and ends the service.

Cancel any paid subscription first

Deleting your account does not cancel your Google Play subscription, and neither does uninstalling the app. If you have a paid subscription, open the Subscriptions page in Google Play on your phone, select the InnerVibe 369 subscription, tap Cancel subscription, and follow the instructions. Google explains this at https://support.google.com/googleplay/answer/7018481.

Delete your account in the app

Open InnerVibe 369 and tap Settings at the top right of the home screen.
Scroll down and tap Delete account, below Sign out.
Read the list of what will be deleted, then tap Permanently delete my account.
In the confirmation dialog, tap Delete permanently.

When the deletion is done, the app returns to the sign-in screen. If you see "Cannot reach the server, so your account has not been deleted", the deletion did not go through. Check your connection and try again.

If you have not finished setting up your profile, Delete account is at the bottom of the profile setup screen.

Ask support to delete your account

Use this option if you cannot use the app or have already uninstalled it.

From the Google account email address you use to sign in to InnerVibe 369, send an email to info@qtlives.biz.
Use the subject "Delete my account" and write "Please delete my InnerVibe 369 account."

We ask you to write from that address so that we know the request comes from the account holder. If you can no longer use that address, say so in your email, and we will confirm your identity another way. We use the details you give us for that only to confirm your identity for this request.

We delete the account within 7 of receiving your email, and email you when it is done. If the app is still installed on your phone, it signs you out and clears its data from the phone the next time it reaches our server.

Data we delete at once

Whichever way you delete your account, we delete all of the following from our database in a single step. It cannot be recovered.

Your account: your Google account ID, email address, plan, and the times you created the account and last signed in
Your profile: your name, date of birth, photo thumbnail and its hash, quantum identity, and reading language
All your readings, including any that are queued or being produced
All your sign-in tokens, so you are signed out on every phone at once
If you delete in the app, the photo thumbnail, readings, and account data on that phone as well. Only your display language and Material effects settings stay

Your Google account is not affected.

Data we keep for a limited time

The following data does not disappear the moment you delete your account. It is deleted automatically when its period ends.

Data	How long	Why
Consent records, meaning an internal account number, the privacy policy version you agreed to and a hash of its text, the language shown, the app version, your phone's platform, and when you agreed	5 years	They show which version of the privacy policy you agreed to. They contain no name, date of birth, photo, or email address
Copies in database backups	About 4 weeks	Backups let us restore the service after a system failure. They are replaced automatically on a fixed cycle, and we never use them to bring back an account that was deleted
Our hosting provider's request logs, which hold your IP address, the time of each request, and the URL path requested	30 days	Our hosting provider uses them to fix faults and keep the service secure. They contain no name, date of birth, photo, or email address
Results that a reading device has not yet sent back	7 days at most	A device stores each result until it has sent it to our server, so no result is lost. These results contain no name, date of birth, photo, or email address
Emails between you and our support team	1 year after the request is resolved	to answer follow-up questions and handle disputes

Google collects the ML Kit usage statistics directly, so we never receive them and cannot delete them for you. They do not include your photo.

Can I use the app again after deleting my account?

Yes. You can sign in again with the same Google account and create a new profile. The new account starts from scratch, and your old readings and quantum identity do not come back.